1. How do I make a booking?
2. How do I cancel my booking?
3. How do I change my booking?
4. I did not receive confirmation email?
5. I need to contact the property before I book.
6. Status of my reservation is "Waiting for acceptance". What does that mean?
7. Status of my reservation is "Ready for Payment". What does that mean?
8. Status of my reservation is "Confirmed". What does that mean?
9. I have cancelled my reservation, but now I would like to reinstate it. Is is possible?
1. I would like to list my property on www.extendedstaybookers.com but my city is not listed.
2. What is the difference between "direct bookings" and "requests"?
3. Why do some properties choose "requests" if "direct bookings" are fully automated?
4. Can I advertise my furnished apartment if I own only one apartment?
5. How much does it cost?
6. Is there a term contract?
1. How do I make a booking?
You need a valid Visa or Mastercard credit card to book online. You card will be charged for a 10% deposit (downpayment). There is no booking fees for booking your stay online. Once you have selected your destination, preferred hostel, number of guests and number of nights you will be prompted for your card details to confirm your booking. You will receive an on-screen confirmation of your reservation which you should print for your records and show upon arrival.
2. How do I cancel my booking?
You can cancel your booking online. Simply log in to your "Guest Account", select the reservation you wish to cancel and click the "Cancel" buttno. We will automatically email a confirmation of the cancellation to you and to the property.contacting the property directly.
3. How do I change my booking?
You can modify your booking by contacting the property directly using the contact details from your confirmation email. Please note that the acceptance of any amendments to your booking is at the discretion of the property. If an amendment of your reservation is not possible, then your deposit and booking fee are non-refundable.
4. I did not receive confirmation email?
You can always log in to your account with Extended Stay Bookers and reprint a copy of your reservation. To do so, please log in, then click on "dashboard" and then on "View Reservations".
5. I need to contact the property before I book
We do not provide contact information for properties before you reserve your stay. You will receive complete directions and contact information, including email address and telephone number on your booking confirmation. If you have a question about a specific property which is not covered in their description online, please contact us and we will be happy to contact the property on your behalf
6. Status of my reservation is "Waiting for acceptance". What does that mean?
When a property chooses to accept requests instead of direct reservations, the request submited receives status "Waiting for acceptance". It means that the property must accept the request before the guest can pay the deposit and confirm the reservation. The property has 48 hours to accept the request. If the property doers not take any action (does not accept not decline request) the request will be automaticlly cancelled by the system. When the property accepts your request, status of the reservation will be changed to "Ready for payment". At this time the guest must log back in to pay the deposit to confirm the booking. The guest has 48 hours to pay 10% deposit. If the guest dioes not pay the deposit within 48 hours, the reservation will be automatically cancelled by the system.
7. Status of my reservation is "Ready for Payment". What does that mean?
Status "Readu for Payment" means that the reservation is still not confirmed. The guest must log in and pay the required 10% deposit. Guest should pay the deposit as soon as posible to secure the reservation. If the deposit is not paid withing 48 hours, the reservation will be automatically cancelled by the system.
8. Status of my reservation is "Confirmed". What does that mean?
It means that your deposit was succesfully processed, and that the property confirmed availability. No further action is required on your part, subject to additional deposit policies defined by the property.
9. I have cancelled my reservation, but now I would like to reinstate it. Is is possible?
No, you will need to make a new reservation. cancelled reservations can not be reinstated.
1. I would like to list my property on www.extendedstaybookers.com but my city is not listed.
www.extendedstaybookers.com is designed to accept all locations from all over the world. Once new the listing is completed, your property and city where the property is located will become visible.
2. What is the difference between "direct bookings" and "requests"?
When you choose "direct bookings" option in your admin panel, you will be receiving confirmed bookings. The guest paid already 10% deposit for these bookings and the property must honour them. If you choose "requests" you will be notified when a potential guest is inquiring about staying in your property. You will know the dates of the guests stay, room type and price as you woul dnormally see in a confirmed booking, but you will need to manually accept or deny such request. Then the guest will log back into his account to confirm the booking by paying required 10% deposit.
3. Why do some properties choose "requests" if "direct bookings" are fully automated?
Direct bookings are fully automated but require property to constantly update calendar of availability. If a property fails to update availability it may get overbooked if rooms are not closed in time. In such case the property must find alternative accommodation. Requests are not fully automated and require property to approve the request before it becomes a confirmed booking. But it effectively prevents property from getting overbooked. The disadvantage though is, that some guest may not wait for the property to approve the request and confirm their stay with other property that accepts direct bookings.
4. Can I advertise my furnished apartment if I own only one apartment?
Yes, you can still create a listing and advertise your apartment. Please remember to update availability or switch to "request" mode. It is especially important not to overbook if you own only one apartment and have no other place to move the guest to.
