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FAQ - Guests' Questions

1. How do I make a booking?
2. How do I cancel my booking?
3. How do I change my booking?
4. I did not receive confirmation email?
5. I need to contact the property before I book.
6. Status of my reservation is "Waiting for acceptance". What does that mean?
7. Status of my reservation is "Ready for Payment". What does that mean?
8. Status of my reservation is "Confirmed". What does that mean?
9. I have cancelled my reservation, but now I would like to reinstate it. Is is possible?
10. What is extended stay?
11. How will I know what the minimum lenght of stay required in the apartment I chose?
12. How is that different than booking a hotel?

FAQ - Property Owners' Questions

1. I would like to list my property on www.extendedstaybookers.com but my city is not listed.
2. What is the difference between "direct bookings" and "requests"?
3. Why do some properties choose "requests" if "direct bookings" are fully automated?
4. Can I advertise my furnished apartment if I own only one apartment?
5. How much does it cost?
6. Is there a term contract?

 

 
 
 


 

FAQ - Answers for Guests

1. How do I make a booking?
After you find an apartment of your choice, select correct dates of your stay and submit a request. Your request will be emailed to an apartment for approval and will be assigned status “Waiting for Acceptance”. If the apartment is available for requested dates, the apartment owner will accept your request. Status of the request will then change then to “Ready for Payment”. If the apartment is not available, the apartment owner will have to decline the request, in which case status of your request will change to “Cancelled”. Once your request is accepted by the property and it has a status “Ready for Payment”, you will have to log back in to your account with Extended Stay Bookers to confirm the reservation by providing your credit card information and paying the required 10% deposit. Once you have paid the deposit, your reservation will change status to “Confirmed”. All the contact information to the apartment owner or manager will be visible, you will receive a confirmation email. This is the last step. Your reservation is now complete and confirmed.

2. How do I cancel my booking?
You can cancel your booking online. Simply log in to your "Guest Account", select the reservation you wish to cancel and click the "Cancel" button. We will automatically email the confirmation of the cancellation to you and to the property.

3. How do I change my booking?
You can not modify your reservation through Extended Stay Bookers. Once your reservation is confirmed, you must contact the property directly to modify existing reservation. Please note that the acceptance of any amendments to your booking is at the discretion of the property. If an amendment of your reservation is not possible, then your deposit and booking fee are non-refundable.

4. I did not receive confirmation email?
Please check your spam folder. In case you are not able to locate your confirmation email, you may always log in to your account with Extended Stay Bookers and reprint a copy of your reservation.

5. I need to contact the property before I book
We do not provide contact information for properties before you reserve your stay. You will receive complete directions and contact information, including email address and telephone number on your booking confirmation. We do understand however, that in some cases you may want to ask questions relating to the property, check-in or check-out procedures etc. You may contact the apartment owner by using our contact form for the specific apartment. To find this contact form please locate an apartment of your choice, click on tab "Description" and then locate tab "Contact" on the buttom right side of the property description.

6. Status of my reservation is "Waiting for acceptance". What does that mean?
When a property chooses to accept requests instead of direct reservations, the request submited receives status "Waiting for acceptance". It means that the property must accept the request before the guest can pay the deposit and confirm the reservation. The property has 24 hours to accept the request. If the property doers not take any action (does not accept not decline request) the request will be automaticlly cancelled by the system within 24 hours from the time it was made. When the property accepts your request, status of the reservation will be changed to "Ready for payment". At this time the guest must log back in to pay the deposit to confirm the booking. The guest has 24 hours to pay the 10% deposit. If the guest dioes not pay the deposit within 24 hours, the reservation will be automatically cancelled by the system. In addition, until such time that the reservation is confirmed, the Property may cancel the reservation at any time.

7. Status of my reservation is "Ready for Payment". What does that mean?
Status "Readu for Payment" means that the reservation is still not confirmed. The guest must log in and pay the required 10% deposit. Guest should pay the deposit as soon as posible to secure the reservation. If the deposit is not paid withing 24 hours, the reservation will be automatically cancelled by the system. In addition, until such time that the reservation is confirmed, the Property may cancel the reservation at any time.

8. Status of my reservation is "Confirmed". What does that mean?
It means that your deposit was succesfully processed, and that the property confirmed availability. No further action is required on your part, subject to additional deposit policies defined by the property.

10. I have cancelled my reservation, but now I would like to reinstate it. Is is possible?
No, you will need to make a new reservation. cancelled reservations can not be reinstated.

10. What is extended stay?
Various properties define extended stay differently. To one it may be any stay with a minimum length of 3 nights. Others may require minimum 1 month stay.

11. How will I know what the minimum lenght of stay required in the apartment I chose?
In case you try to book an apartment for a period of time shorter than required, you will be notified of such restriction that the aoartment owner has set up, at which point you will need to change dates of your stay or book another property.

12. How is that different than booking a hotel?
Staying in a hotel is a thing of the past. Hotel rooms are expensive and too small. Typically there is no washer and dryer in a hotel suite. There is no kitchen. If you are staying in a hotel for more than few days, you will get tired of living out of a suitcase and eating out constantly. Imagine how much more convenient it would be if you stayed in a fully furnished apartment instead. Imagine having access to private and fully equipped kitchen where you can prepare your own meals. Imagine being able to do the laundry as most apartments have in suite washer and dryer. All apartments are fully furnished and the furnishings are typically more modern than typically offered in hotels.
We want you to feel like you are at home, even when you are not..

 

FAQ - Answers for Property Owners

1. I would like to list my property on www.extendedstaybookers.com but my city is not listed.
http://extendedstaybookers.com is designed to accept all locations from all over the world. Once new the listing is completed, your property and city where the property is located will become visible.

2. What is the difference between "direct bookings" and "requests"?
When you choose "direct bookings" option in your admin panel, you will be receiving confirmed bookings. You will also need to update calendar of availability at all times. If you choose "requests" you will not need to mainain the calendar of availability. Every time a guest submits a request, you will have an option to accept or decline the request.

3. Why do some properties choose "requests" if "direct bookings" are fully automated?
Direct bookings are fully automated but require property to constantly update calendar of availability. If a property fails to update availability it may get overbooked if rooms are not closed in time.Requests are not fully automated and require property to approve the request before it becomes a confirmed booking. But it effectively prevents property from getting overbooked. The disadvantage though is, that some guests may not wait for the property to approve the request and confirm their stay with other property that accepts direct bookings.

4. Can I advertise my furnished apartment if I own only one apartment?
Yes, you can still create a listing and advertise your apartment. Please remember to constantly update availability or switch to "request" mode.

5. How much does it cost?
There is no cost to create the listing. Commission from confirmed reservations is 10% of the entire stay. There is no cost if you decline a request. Commission is only charged on confirmed reservations.

6. Is there a term contract?
No, there is no term contract. You may disable your listing at any time or enable it later, if you like. Please remember that even if you disable your listing, you must still honour all reservations confirmed while your listing was active.